The Parts Advisor Development Programme

The Parts Advisor Development Programme is built on a modular platform which starts with the 2-day foundation course which is designed to develop the skills, knowledge and behaviours of all new and existing dealership Parts Advisors.

The foundation course is supplemented with 1-day workshops which focus on the key skills for Parts Advisors to excel in their job role.  Designed with job progression in mind, to complete the programme will naturally prepare delegates to take on more senior level positions.

The Parts Advisor Foundation is designed to provide a clear understanding of the ‘Parts Customer Experience’ operating framework and delivers the core skills, behaviours and competencies required to maximise personal performance as a Parts Advisor. Read Course Overview

What’s next?

Our range of 1-day development workshops further build on the skills, behaviours and competencies delivered on the foundation courses and offer continuous professional development, helping parts professionals to achieve their full potential in their role. Simply pick and mix from the range of workshops, depending on the individual development priorities. If you’re uncertain then our suggested development programme is as follows:


This workshop will help to optimise business performance and improve customer satisfaction by providing a conversational level of understanding of how a motor vehicle works. It will enable you to communicate more effectively with your customers regarding the servicing, repair and maintenance of their vehicle. Read Course Overview


This workshop will help to optimise business performance by reviewing your personal telephone enquiry conversion effectiveness, providing a further opportunity to develop and practice good techniques following your Parts Advisor Foundation training. Read Course Overview