Interactive workshop


2 days

Recommended for:

This course is suitable for dealership Parts Advisors.

Key learning outcomes:

  • The benefits of having a structured and consistent approach for delivering the ‘Parts customer experience’ and how to use this experience to maximise business opportunities and gain customers for life.
  • The benefits of keeping the customer’s interests at the heart of what we do.
  • How to effectively handle inbound enquiries and secure orders.  
  • How to effectively make trade customer contacts to secure more parts orders.
  • How to welcome customers into your business.
  • How to build a relationship that positively differentiates you from your competition  
  • How to maximise related parts sales.
  • How to use professional presentation techniques to offer fitted prices.
  • How to re-solicit lost sales.
  • How to justify parts costs, overcome customer concerns (objections) and gain agreement to the supply of the order whilst maintaining credibility, customer trust and your profit potential.
  • How to continue to exceed the customer’s expectations and deliver an incredible delivery or handover.

Want to book onto this course?

Fill in your details below and we will be in touch to discuss your training needs.

Are you a car dealer? (At this time we can only work with car dealerships) Yes

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