Format:

Interactive workshop

Duration:

2 days

Recommended for:

This course is suitable for dealership Parts Advisors.

Key learning outcomes:

  • The benefits of having a structured and consistent approach for delivering the ‘Parts customer experience’ and how to use this experience to maximise business opportunities and gain customers for life.
  • The benefits of keeping the customer’s interests at the heart of what we do.
  • How to effectively handle inbound enquiries and secure orders.  
  • How to effectively make trade customer contacts to secure more parts orders.
  • How to welcome customers into your business.
  • How to build a relationship that positively differentiates you from your competition  
  • How to maximise related parts sales.
  • How to use professional presentation techniques to offer fitted prices.
  • How to re-solicit lost sales.
  • How to justify parts costs, overcome customer concerns (objections) and gain agreement to the supply of the order whilst maintaining credibility, customer trust and your profit potential.
  • How to continue to exceed the customer’s expectations and deliver an incredible delivery or handover.