This course is suitable for dealership Parts Advisors.
Key learning outcomes:
- The benefits of having a structured and consistent approach for delivering the ‘Parts customer experience’ and how to use this experience to maximise business opportunities and gain customers for life.
- The benefits of keeping the customer’s interests at the heart of what we do.
- How to effectively handle inbound enquiries and secure orders.
- How to effectively make trade customer contacts to secure more parts orders.
- How to welcome customers into your business.
- How to build a relationship that positively differentiates you from your competition
- How to maximise related parts sales.
- How to use professional presentation techniques to offer fitted prices.
- How to re-solicit lost sales.
- How to justify parts costs, overcome customer concerns (objections) and gain agreement to the supply of the order whilst maintaining credibility, customer trust and your profit potential.
- How to continue to exceed the customer’s expectations and deliver an incredible delivery or handover.