Format:

Interactive workshop

Duration:

1 day

Recommended for:

All dealership sales department personnel, including Service Executives.

Key learning outcomes:

  • How to follow up leads effectively to secure more appointments and generate more sales.
  • How to engage your customers in the sales process.
  • How to build a relationship that positively differentiates you from your competition.  
  • How to use the CRD to add value to the customer experience.
  • How to use professional techniques to secure the customer’s commitment on the right car.
  • How to present a structured offer proposal.  
  • How to gain agreement to buying the car whilst maintaining credibility, trust and your profit potential.
  • How to overcome customer objections.

Want to book onto this course?

Fill in your details below and we will be in touch to discuss your training needs.




Are you a car dealer? (At this time we can only work with car dealerships & manufacturers) Yes

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