All dealership sales department personnel, including Service Executives.
Key learning outcomes:
- How to follow up leads effectively to secure more appointments and generate more sales.
- How to engage your customers in the sales process.
- How to build a relationship that positively differentiates you from your competition.
- How to use the CRD to add value to the customer experience.
- How to use professional techniques to secure the customer’s commitment on the right car.
- How to present a structured offer proposal.
- How to gain agreement to buying the car whilst maintaining credibility, trust and your profit potential.
- How to overcome customer objections.
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