This course is suitable for dealership Sales Executives.
Key learning outcomes:
- The benefits of having a structured and consistent approach for delivering the ‘Sales customer experience’ and how to use this experience to maximise business opportunities and gain customers for life.
- Keeping the customers interests at the heart of what you do.
- How to effectively handle inbound enquiries and secure more confirmed appointments.
- How to follow up leads effectively to secure more appointments and sales.
- How to welcome customers and engage them in the sales process.
- How to build a relationship that positively differentiates you from your competition.
- How to identify and establish suitability and eligibility for product recommendations.
- How to introduce the IDD and CRD to add value to the Customer Experience.
- How to use professional techniques to secure the customer’s commitment on the right car.
- How to present a structured offer proposal.
- How to gain agreement to buying the car whilst maintaining credibility, trust and your profit potential.
- How to deliver an incredible vehicle handover.
Want to book onto this course?
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