Interactive workshop


2 days

Recommended for:

This course is suitable for dealership Sales Executives.

Key learning outcomes:

  • The benefits of having a structured and consistent approach for delivering the ‘Sales customer experience’ and how to use this experience to maximise business opportunities and gain customers for life.
  • Keeping the customers interests at the heart of what you do.
  • How to effectively handle inbound enquiries and secure more confirmed appointments.
  • How to follow up leads effectively to secure more appointments and sales.
  • How to welcome customers and engage them in the sales process.
  • How to build a relationship that positively differentiates you from your competition.
  • How to identify and establish suitability and eligibility for product recommendations.
  • How to introduce the IDD and CRD to add value to the Customer Experience.
  • How to use professional techniques to secure the customer’s commitment on the right car.
  • How to present a structured offer proposal.
  • How to gain agreement to buying the car whilst maintaining credibility, trust and your profit potential.
  • How to deliver an incredible vehicle handover.

Want to book onto this course?

Fill in your details below and we will be in touch to discuss your training needs.

Are you a car dealer? (At this time we can only work with car dealerships & manufacturers) Yes

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