Format:

Interactive workshop

Duration:

1 day

Recommended for:

All dealership sales department personnel, including Service Executives.

Key learning outcomes:

  • The importance of the telephone to maximise personal sales performance.
  • Basic telephone skills with a focus on call confidence and call capability.
  • How to use proven prospect call tracks to generate more appointments.
  • How to use warranty or service plans to create even more appointments and sales.
  • How to agree positive next actions that can lead to a sale.
  • How to create a high quality appointment confirmation that sets you apart from your competitors.