All dealership sales department personnel, including Service Executives.
Key learning outcomes:
- The importance of the telephone to maximise personal sales performance.
- Basic telephone skills with a focus on call confidence and call capability.
- How to use proven prospect call tracks to generate more appointments.
- How to use warranty or service plans to create even more appointments and sales.
- How to agree positive next actions that can lead to a sale.
- How to create a high quality appointment confirmation that sets you apart from your competitors.