All dealership sales department personnel, including Service Executives.
Key learning outcomes:
- The importance of the telephone to maximise personal sales performance.
- How to use the telephone conversion pad to stand out positively from competitors.
- Basic telephone skills – including appointment setting, agreeing positive next actions and sales.
- How to deal with customers ‘at a distance’ enquiries and practiced using conversion tracks to gain more appointments and sales.
- The value of the sales funnel.
- How to create a high quality appointment confirmation that sets you apart from your competitors.
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