This course is suitable for dealership Sales Managers and Business Managers.
Key learning outcomes:
- What an outstanding ‘customer experience’ looks like.
- The ‘customer experience’ goal.
- Your role and responsibilities in implementing and delivering the ‘customer experience’.
- The skills delivered on the Sales Executive foundation course.
- How our behaviours influence customer retention and recommendation.
- The benefits of on the job and review coaching.
- The effects of delivering fast and effective feedback.
- The link between world class inspirational leadership and world class performance.
Want to book onto this course?
Fill in your details below and we will be in touch to discuss your training needs.