The Service Advisor Development Programme is built on a modular platform which starts with the 2-day foundation course which is designed to develop the skills, knowledge and behaviours of all new and existing dealership Service Advisors.
The foundation course is supplemented with a number of 1-day workshops which focus on the key skills for Service Advisors to excel in their job role. Designed with job progression in mind, to complete the programme will naturally prepare delegates to take on more senior level positions.
This foundation course is designed to provide a clear understanding of the ‘Service Customer Experience’ operating framework and delivers the core skills, behaviours and competencies required to maximise personal performance as a Service Advisor. Read Course Overview
Our range of 1-day development workshops build on the skills, behaviours and competencies delivered on the Foundation course and offer continuous professional development, helping Service Advisors to achieve their full potential in the role. Simply pick and mix from the range of workshops, depending on the individual development priorities. If you’re uncertain then our suggested development programme is as follows:
This workshop will help to optimise business performance and improve customer satisfaction by providing a conversational level of understanding of how a motor vehicle works. It will enable you to communicate more effectively with your customers regarding the servicing, repair and maintenance of their vehicle. Read Course Overview
This workshop will discuss how to manage people and processes to maximise the sales opportunities presented to the Service department through the Vehicle Health Check and achieve maximum returns for the business. Read Course Overview
This workshop will help to optimise business performance by reviewing your personal telephone enquiry effectiveness, providing a further opportunity to develop and practice good techniques following the Service Advisor Foundation training. Read Course Overview
This workshop will help to optimise business performance by reviewing your personal telephone prospecting effectiveness, providing a further opportunity to develop and practice good techniques following the Service Advisor Foundation training. Read Course Overview