Format:

Interactive workshop

Duration:

1 day

Recommended for:

All dealership staff who have any interaction with customers regarding servicing and the VHC. This includes newly appointed or current Service Advisors, Administrators and Service Managers.

Key learning outcomes:

  • Understand the importance of fulfilling our ‘Duty of Care’ to customers by carrying out the VHC.
  • Develop the skills and confidence to engage your customers in the VHC process at the earliest opportunity.
  • Acquire the skills and best practices to present a structured and professional offer for repairs identified through the VHC.
  • Develop telephone selling skills including overcoming customer objections and gaining commitment to your offer.

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