All dealership Service Managers.
Key learning outcomes:
- The objectives of a Service Manager.
- Management of your people, even when it’s not easy.
- The recruitment process and set up for success!
- Management of sales processes within the service department.
- Routines and disciplines – daily, weekly and monthly.
- Where to look to increase sales and profitability.
- KPI’s in the service department and how to improve them.