Format:

Interactive workshop

Duration:

1 day

Recommended for:

This course is suitable for any personnel who have responsibility for, and provide leadership to, the dealership service team; whether Service Managers, Dealer Principals or other dealership owners.

Key learning outcomes:

  • The objectives of a Service Manager.
  • Management of your people, even when it’s not easy.
  • The performance review – objectives, structure and timescales.
  • What to do when a member of your team is not responding.
  • Disciplinary processes and the importance of documentation.