Interactive workshop


2 days

Recommended for:

This course is suitable for dealership Service and Aftersales Managers.

Key learning outcomes:

  • What an outstanding ‘customer experience’ looks like.
  • The ‘customer experience’ goal.
  • Your role and responsibilities in implementing and delivering the ‘customer experience’.
  • The skills delivered on the Service Advisor/Administrator foundation course.
  • How our behaviours influence customer retention and recommendation.
  • The benefits of on the job and review coaching.
  • The effects of delivering fast and effective feedback.
  • The link between world class inspirational leadership and world class performance.