This course is suitable for dealership Service and Aftersales Managers.
Key learning outcomes:
- What an outstanding ‘customer experience’ looks like.
- The ‘customer experience’ goal.
- Your role and responsibilities in implementing and delivering the ‘customer experience’.
- The skills delivered on the Service Advisor/Administrator foundation course.
- How our behaviours influence customer retention and recommendation.
- The benefits of on the job and review coaching.
- The effects of delivering fast and effective feedback.
- The link between world class inspirational leadership and world class performance.