Interactive workshop


1 day

Recommended for:

This course is suitable for dealership Receptionists / Showroom Hosts.

Key learning outcomes:

  • What is meant by a ‘customer experience’.
  • Good and bad examples of practice and how they impact on the ‘customer experience’.
  • The role and responsibilities of a world class Receptionist / Showroom Host.
  • Basic communication techniques both on the telephone and face to face.
  • Ideas for ‘best practice’ that will deliver an outstanding customer experience.
  • How to handle difficult calls and customers with complaints.