Aftersales department underperforming? Not achieving the right level of overhead absorption?
We can provide bespoke aftersales solutions for single dealerships or dealer groups that will deliver a huge improvement in profitability..

Aftersales Small 1
Aftersales Small 2

KEY SERVICES

  • Full departmental profit audit.
  • Review of stocking processes and procedures of parts business.
  • How to increase parts sold per hour sold.
  • Service database review with a view to maximising revenue.
  • Aftersales core process review from initial contact to final follow up.
  • Review of the aftersales processes regarding upsell and add-on opportunities.
  • Maximising the opportunities presented by the Vehicle Health Check.
  • Maximising workshop productivity, utilisation and efficiency.
  • Identify training opportunities regarding how to present a structured and professional offer for repairs and how to overcome objections.
  • Aftersales contact centre process reviews, DOC creation and efficiency improvement programme.
%
AVG PROFIT INCREASE
%
ORIGINAL STAFF RETAINED
%
CS IMPROVEMENT

Statistics shown are sample figures delivered for real customers*

WHY NOT TAKE US UP ON OUR FREE ON-SITE HALF DAY CONSULTANCY?

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Statistics shown are sample figures delivered for real customers*

WHY CHOOSE US

Our team have an extensive range of skills gained from within and outside the motor industry. As such we are confident in our ability to deliver a first-class service to the dealerships & manufacturers we work with.

  • 347 combined years’ experience within motor industry.
  • Extensive experience working at dealer management and manufacturer level.
  • We understand the Aftersales part of the dealership business.
  • We have a number of Aftersales specialists including expereince at the lvel of Regional Aftersales Director in a major dealer group.
  • Passionate about providing solutions to improve the business performance and bottom line of automotive dealerships.
  • Our consultancy is nitty-gritty ground level and results focused and you will see a major difference in the performance of your business after working with our consultants.
  • "Having done a number of events over the years I was very happy with the result during the QR Code Event. Although not as many appointments were made they were far stronger. The intrigue created for the customer as to what was behind their code really helped ensure we had minimal no shows and enjoyed one of our best ever weeks."

    Brent Walker-Drew
    Brand Manager, Rybrook MINI
  • "After a pilot of the QR code event at Leamington Spa, we have enjoyed probably the most successful 4 day event ever for this site."

    Simon Reeves
    Group Sales Director, Drive Vauxhall
  • “Having done many VIP events in the past I was very sceptical about running a QR Code Select Event, however we ran one and had over 170 appointments generated and sold more cars than I've ever sold on a VIP event weekend. I would recommend you give it a try.”

    Neil Rice
    Sales Manager, Perrys Vauxhall, Huddersfield
  • "We were a little apprehensive at the beginning, but after our site visit from Fraser, and having experienced his enthusiasm, it quickly spread amongst our sales team helping us produce probably our best September ever!"

    Ian Lamont
    Sales Manager, Roadside Vauxhall
  • "We’ve done loads of other off the shelf events over the years, but the QR Code event blew the doors off the dealership. We’ve never sold so many cars in a single event!"

    Sam Nobes
    Group Operations Manager, Richmond Motor Group Hyundai & Citroen

POPULAR QUESTIONS

  • How does this consultancy package work?

    The consultancy format begins with an in-depth review of the current situation in the specific business areas we have been asked to review with the Dealer Principal/Business Owner and Service/Parts Manager(s). This will include spending time within your business observing people and processes. Following this, we will make recommendations for changes to processes, strategies and skills that are required. This will be supplemented with a combination of action plans, training/workshops and coaching to achieve the necessary business improvements.

  • What level of involvement is needed from us?

    This package very much works with the dealership management team to find solutions and support the incumbent people. The key to the success of the programme lies in gaining the buy-in of both the management and service/parts teams. You can use any new electronic systems but if you haven’t got good people and focused processes, you will fail to get good results!

  • I’m not sure if you’ll be able to help us?

    We’ve worked with dealerships of all sizes, those with workshops with 5 technicians right up to 25 or more, so we understand the challenges you face.  We’ve consistently delivered massive improvements in bottom line profits thanks to our process training and ongoing support.  Give us a call and talk to us about the issues faced in your aftersales departments and we will be happy to discuss how we can help. Or we can arrange to come and see you for a half day FOC to discuss this service in more detail if you prefer.