Are you considering your next partner to deliver & administer your network Training Academy?

Talk to us about how our approach to training will provide long term benefits to both your retailers and customers.

FAI Consultancy Small 2
Select Event Short 2017.00_00_59_17.Still012

KEY BENEFITS

  • We will remove the administrative burden and provide a seamless professional solution for you.
  • We provide real, practical, on the ground training for dealers, guaranteed to make an immediate impact on their business.
  • Our course content and materials are dynamic & interactive, written and delivered to engage all learning styles.
  • Your retailers will benefit from improved staff retention through successful and knowledgeable staff.
  • Our training provides continuous professional development in your network.
  • We understand that emotion & feelings drive brand loyalty and know how to train this.
  • We will turbo charge the customer experience in your retail network with our courses.

WHY NOT TAKE US UP ON OUR FREE ON-SITE HALF DAY CONSULTANCY?

We will contact you within one business day.

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WHY CHOOSE US

Our team have an extensive range of skills gained from within and outside the motor industry. As such we are confident in our ability to deliver a first-class service to the dealerships & manufacturers we work with.

  • Extensive industry management experience & delivering dealership training.
  • Workshop course format with a high degree of delegate interaction.
  • Course workbook & toolkits to use in the dealership.
  • 347 combined years’ experience within motor industry.
  • Extensive experience working at dealer management and manufacturer level.
  • We understand how to sell cars!
  • Passionate about providing solutions to improve the business performance and bottom line of automotive dealerships.
  • Experienced in broad spectrum of disciplines incl. event management, call centre management, creative & print fulfilment, digital marketing, training and systems development.
  • "All of the training was great, much needed and explained well."

    Delegate feedback
  • "Very informative & refreshing. Good to share advice and talk about what works!"

    Delegate feedback
  • "Great course, would recommend to all new starters."

    Delegate feedback
  • "Every member of the sales team thoroughly enjoyed the training and all came back enthusiastic, fully prepared, and better trained on the phone."

    Delegate feedback

POPULAR QUESTIONS

  • How would you describe your approach to training?

    Put simply, the customer is at the heart of everything we do. We work to understand the customer experience in the areas of the dealership the training covers and identify the ‘experience gap’ between the customer expectations and the actual experience in dealership.

    We then map the ideal customer experience in partnership with the OEM and develop training course(s) to bridge the experience gap within the network.

    We deploy active, engaging and participative approaches to training which will gain delegate buy-in to our courses written to deliver a fantastic customer experience from your network.

  • What kind of administration service would you provide?

    Our training administration service would include:

    – Dedicated training administrator(s).

    – A monthly report on the booking status of courses (people booked to attend / have attended), identifying any potential threats to future courses.

    – Prospecting dealers to attend courses to minimise course alterations/cancellations.

  • How would retailer staff book onto the courses?

    Dealers will be given 3 options for booking onto a course or make an enquiry:

    – Call a dedicated training hotline.

    – Email the dedicated training administrator(s).

    – Visit the web portal to find out availability and click to book a place.