The FCA consumer duty and the automotive industry: In the UK from July 31st 2023, the Financial Conduct Authority (FCA) Consumer Duty comes into practice. The Consumer Duty regulatory frameworks aim to improve customer protection and promote ethical treatment of customers within financial services, including those operating in the automotive industry. Since the majority of
Now that we seem to be emerging from the threats and pressures of the pandemic, car dealers, like most of us, are coming to terms with the existential threat of war in Ukraine and the long-term ambitions of Putin and the possible macro-economic effect of his actions. Business leaders appear to be lurching from one crisis
“The customer is always right” – a phrase that is used often to ensure that the required standards of customer service are met. Staff doing anything and everything to result in every customer leaving with a smile on their face and a willingness to return. A key factor of customer satisfaction is making sure that
More than ever businesses are looking to drive the best possible performances from their teams. Some are trying to deliver a budget performance on a smaller than budget headcount, a metaphorical quart from a pint pot. In the current climate this is perfectly understandable, we all need to manage cost and optimise revenue. But how do you know if your team are as productive and effective as possible?
Since the return back to work in June, car dealers are enjoying high levels of used car activity attracting enquiries from existing customers as well as new customers, some of whom are looking for mobility in order to avoid public transport. Add to this the customers who have decided not to go on holiday this year, but to spend their saved holiday money on a car upgrade and you have a buoyant used car market.
With the emerging importance of the used car business following the COVID-19 lockdown, understanding how long your vehicle preparation time is, and how this can be improved, is crucial for maximising used car profitability.
Google Ads, (previously called Google AdWords until July 2018), is a great tool to get lots of relevant traffic quickly to your website, and your offers, without having to invest or wait for Search Engine Optimisation (SEO) to bring you the traffic that you want. It also allows you to try lots of keywords to test which is the most rewarding for you and your dealership, so you can invest time into those keywords to dominate it for both organic listings and paid listings.
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