Car Aftersales Consultancy
Aftersales department underperforming? Not achieving the right level of overhead absorption?
We can provide bespoke automotive aftersales solutions for single dealerships or dealer groups that will deliver a huge improvement in profitability..
KEY SERVICES
- Full departmental profit audit.
- Review of stocking processes and procedures of parts business.
- How to increase parts sold per hour sold.
- Service database review with a view to maximising revenue.
- Aftersales core process review from initial contact to final follow up.
- Review of the aftersales processes regarding upsell and add-on opportunities.
- Maximising the opportunities presented by the Vehicle Health Check.
- Maximising workshop productivity, utilisation and efficiency.
- Identify training opportunities regarding how to present a structured and professional offer for repairs and how to overcome objections.
- Aftersales contact centre process reviews, DOC creation and efficiency improvement programme.
AVG PROFIT INCREASE
ORIGINAL STAFF RETAINED
CSI IMPROVEMENT
Statistics shown are sample figures delivered for real customers*
TALK TO US ABOUT OUR AUTOMOTIVE CONSULTANCY SERVICE
We will contact you within one business day.
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Why choose us
Our team have an extensive range of skills gained from within and outside the motor industry. As such we are confident in our ability to deliver a first-class service to the dealerships & manufacturers we work with.
- In 10 years, we have grown from just our founder, Fraser Brown, to have 29 team members.
- Now working with 39 brands across Europe, 10 of the top 20 UK dealer groups and directly for 10 OEMs.
- Equally able to help multi-franchise dealership groups and single site and owner-operated franchises.
- We have in-house creative resources including video, graphic design and online designers. Our creative team are ready to create cutting edge solutions.
Popular Questions
The consultancy format begins with an in-depth review of the current situation in the specific business areas we have been asked to review with the Dealer Principal/Business Owner and Service/Parts Manager(s). This will include spending time within your business observing people and processes. Following this, we will make recommendations for changes to processes, strategies and skills that are required. This will be supplemented with a combination of action plans, training/workshops and coaching to achieve the necessary business improvements.
This package very much works with the dealership management team to find solutions and support the incumbent people. The key to the success of the programme lies in gaining the buy-in of both the management and service/parts teams. You can use any new electronic systems but if you haven’t got good people and focused processes, you will fail to get good results!