AUTOMOTIVE MYSTERY SHOPPING
MotorVise are a market leader in mystery shopping for the automotive sector. For this reason, we provide mystery shopping, solely focused on the motor industry. Our services are competitively priced, we offer a range of mystery shopping services and allow you to understand your service and sales teams’ performance from the customer’s point of view. Additionally, you can choose your own bespoke assessment criteria to measure business performance across your company.
Whether your business requirements focus on new car sales, service quality or customer satisfaction, all of our assessments are adaptable and customisable. All of our mystery shopping services are fully account managed. Therefore, you have the option to run mystery shopping alongside our training programmes. This allows you to measure the impact in real time. Another key point, is that we then offer a post-mystery shopping consultation to discuss feedback, results, and areas for improvement.
EVALUATE SERVICE AND SALES TEAM PERFORMANCE
The MotorVise automotive mystery shopping service supports car dealerships’ understanding of the quality of customer service and customer satisfaction in their business. Using a specialist team of mystery shoppers, we are able to evaluate the entire customer journey in your business. Significantly, mystery shopping can take place through the use of telephone, online or video mystery shopping methods. Resultantly, our shops enable you to see how well your service and sales teams are performing in your company. This enables you to identify areas for improvement or additional training. Our mystery shopping exposes knowledge or skills gaps in your service or sales teams. This allows you to truly understand the entire customer journey from the customer’s point of view, whilst establishing if the service or sales processes are being followed.
MYSTERY SHOPPING RESULTS
Dealers we work with love our comprehensive suite of mystery shop types and really see the benefits of assessing the entire customer experience and receiving data and feedback from each shop. Without delay, all of our mystery shopping results are well displayed on a bespoke results dashboard. What’s more, our results dashboard is fully customisable and includes multiple areas of data and feedback from each automotive mystery shop.
On our comprehensive, customisable results dashboard you can see how your service and sales teams are dealing with potential customers. As a result, you receive full access to detailed user reports following mystery shops. What’s more, this includes any supporting materials, such as screenshots and videos, as well as a range of tools for analysis and reporting.