Automotive mystery shops that will shine a light on your dealership sales processes.
Using years of automotive expertise, our car dealership mystery shopping service offers solutions that will drive up customer service standards.
Automotive mystery shops that will shine a light on your dealership sales processes.
Using years of automotive expertise, our car dealership mystery shopping service offers solutions that will drive up customer service standards.
Commonly used, mystery shopping is a tool used to measure the quality of customer service in dealerships allowing you to fully understand what happens when your sales team are left to their own devices. Information collected about product and service delivery will help identify areas for improvement and training needs in your workforce, which once undertaken will drive standards and ensure consistency across your whole business.
Absolutely! It’s never been more crucial to make the most of every opportunity. Are your virtual or digital sales processes delivering the same customer experience as your in-showroom experience? Our mystery shopping service has been tailored to help you find out, whether the sales process takes place over the telephone, over zoom, or on your website.
Again yes! We have a brand new website comparison service as part of our mystery shop packages. This has been designed to answer the following questions:
– How well is your website converting potential customers into actual customers?
– Is it doing as well as your competitors?
– What can you learn from them?
– How can you do better?
Learn directly from real and relevant users how they view and respond to your website in comparison to your competitors. Discover why prospects might be steered towards your competitors, and what you can do to improve sales conversions.
Our specialist team of shoppers will conduct a mystery shop based on your chosen criteria, within your chosen timeframe. The results will be uploaded to your own customisable dashboard for you to view.
You will be given full access to detailed user reports (including any supporting materials such as screenshots and videos), and a flexible range of tools for analysis and reporting.
You will also receive a full overview report and presentation covering performance, including specific highs and lows, insights, and crucially clear and actionable recommendations from our team of automotive experts.
We will contact you within one business day.
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Our team have an extensive range of skills gained from within and outside the motor industry. As such we are confident in our ability to deliver a first-class service to the dealerships & manufacturers we work with.
"Having done a number of events over the years I was very happy with the result during the QR Code Event. Although not as many appointments were made they were far stronger. The intrigue created for the customer as to what was behind their code really helped ensure we had minimal no shows and enjoyed one of our best ever weeks."
"After a pilot of the QR code event at Leamington Spa, we have enjoyed probably the most successful 4 day event ever for this site."
“Having done many VIP events in the past I was very sceptical about running a QR Code Select Event, however we ran one and had over 170 appointments generated and sold more cars than I've ever sold on a VIP event weekend. I would recommend you give it a try.”
"We were a little apprehensive at the beginning, but after our site visit from Fraser, and having experienced his enthusiasm, it quickly spread amongst our sales team helping us produce probably our best September ever!"
"We’ve done loads of other off the shelf events over the years, but the QR Code event blew the doors off the dealership. We’ve never sold so many cars in a single event!"
*The information and quoted statistics contained in this website are for general information purposes only. While we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk. We can inform you what is likely to be achievable for your business before entering into a contract for any of our products and services.