Call Scoring
MotorVise Call Scoring
Our call scoring service is tailored for automotive dealerships seeking to improve sales effectiveness and customer service quality.
What we offer:
- Detailed evaluations of between 3-5 calls per sales executive, bi-monthly, to pinpoint strengths and areas for improvement.
- A data-driven approach to optimise dealership operations and sales processes.
- Personalised feedback reports, presented by one of our Account Managers.
Key benefits
- Insight to improve sales processes and performance.
- Bespoke feedback and results display.
- Understanding of customer experiences.
- Tailored training opportunities.
I'M INTERESTED IN Call Scoring
We will contact you within one business day.
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How it works:
Through detailed call monitoring and feedback, MotorVise provides actionable insights to refine the performance of your sales team. This feedback enables you to identify strengths, address weaknesses, and implement targeted improvements to enhance both sales processes and customer service standards in your dealership.
Continuous improvement:
Our call scoring and monitoring system establishes a vital feedback loop that promotes continuous improvement. Through bi-monthly data reports, it is easy to identify areas for growth and implement targeted corrective measures, leading to an improved customer experience in your dealership as well as uplifting sales conversions. This proactive approach ensures ongoing development of operational standards and customer satisfaction.
Many dealers utilising our call scoring experience an increase in call logging, with some dealers growing from 30% up to 90% inbound calls logged into their LMS. This provides crucial data to manage and drive behavioural change.
Training bootcamp:
At MotorVise, we provide a range of training options to effectively support your dealership staff. Based on insights from call scoring reports, we customise specific bootcamps tailored to your team’s needs, prioritising those requiring immediate support. Our training programmes are precisely designed using call analytics to enhance your sales team’s effectiveness, thereby elevating the overall customer journey.
Our trainers are industry experts, and offer extensive knowledge and experience to refine your team’s skills. This training approach aims to optimise sales conversions and elevate operational standards across your dealership.
Why choose us
Our team have an extensive range of skills gained from within and outside the motor industry. As such we are confident in our ability to deliver a first-class service to the dealerships & manufacturers we work with.
- Extensive industry management experience & delivering dealership training.
- Workshop course format with a high degree of delegate interaction.
- Course workbook & toolkits to use in the dealership.
- 347 combined years’ experience within motor industry.
- Extensive experience working at dealer management and manufacturer level.
- We understand how to sell cars!
- Passionate about providing solutions to improve the business performance and bottom line of automotive dealerships.
- Experienced in broad spectrum of disciplines incl. event management, call centre management, creative & print fulfilment, digital marketing, training and systems development.
