September was a landmark month for electric vehicles, with a record 99,201 battery electric cars registered in the UK, writes Fraser Brown, managing director of MotorVise. The final SMMT figures represent growth of more than 36% compared with September last...
For decades, motor retailers have searched for the perfect sales process. The problem is, there probably isn’t one. Customers from different generations increasingly arrive at dealerships with vastly different expectations, priorities and buying habits – and sales teams need to...
Chinese car brands are no longer knocking at the door of the UK automotive market, they’re already in the showroom, on the roads and near the top of the sales charts. For years, the idea of Chinese manufacturers becoming major...
The latest SMMT figures reveal that while overall used car transactions dipped slightly in the first quarter of 2026, demand for second-hand electric vehicles surged to a record high. Between January and March, 86,943 used EVs changed hands in the...
The automotive industry doesn’t have a talent shortage; it has a recruitment problem. Nine in ten automotive employers are struggling to fill roles across the UK, which on the surface suggests a lack of candidates. But the reality is different....
MotorVise has introduced a new automotive mystery shopping programme as dealerships and manufacturers look to move beyond process and better understand customer experience. At the centre of the programme is the Actions Through Feelings Index (ATFi), a metric designed to...
For many years, mystery shopping was part of the fabric of automotive retail. Most OEMs and dealership groups used it to monitor sales processes and ensure a consistent customer experience. Then Covid-19 arrived, and priorities changed overnight. Faced with supply...
AM’s recent poll highlighting the frequency that dealership staff face unreasonable or abusive customer behaviour should give the industry pause for thought. The findings point to growing pressure on frontline teams and an increasingly difficult environment for managing customer interactions,...
The Society of Motor Manufacturers and Traders (SMMT) warn that electric vehicle incentives are “unsustainable”, a claim that risks confusing short-term commercial pressure with long-term market reality, writes Fraser Brown of automotive consultancy, MotorVise. If EV grants are withdrawn too...
The European Union’s decision to drop its planned ban on the sale of new petrol, diesel and hybrid cars has fundamentally changed the landscape for automotive decarbonisation – leaving the UK increasingly isolated, writes Fraser Brown of automotive consultancy, MotorVise....
The final quarter of the year has long filled the motor retail trade with dread, the drop off in footfall in sharp contrast to the energy generated around September’s plate change, writes Fraser Brown of automotive consultancy MotorVise. The momentum...