- April 25, 2019
- By Steve Baker
- In Training
Highly satisfied customers are undoubtedly the biggest driver of customer retention and recommendation. So, if long term profitability and growth is to be achieved, it is vital to ensure that your customers receive a fantastic experience during their vehicle purchase, but also throughout their entire ownership of the car.
With Brexit looming and the uncertainty of what that will mean for the industry after 29 March, it’s fair to say that Q1 2019 has been like no other for UK automotive dealers.