The MotorVise Car Service Training Programme

Our automotive aftersales training programme is helpful for car service personnel of all levels of seniority and experience.

 

MotorVise automotive aftersales training program has been designed to benefit professionals at every level of seniority and experience within the car service industry. Whether you are a seasoned expert or just starting your career in automotive servicing, our training course is tailored to meet your specific needs and provide valuable insights to enhance your skills and knowledge in automotive aftersales. With a commitment to continuous learning and growth, our automotive expert trainers ensure that all car service personnel can access the resources and expertise they require to excel in their roles and deliver high-quality service to customers.

SERVICE ADVISOR

Levels 1-3: taking the Service Advisor through to readiness for Service Management roles. Download course overviews below.

  • Level 1: MotorVise Certified Service Advisor

    Courses:
    – Technical Awareness (DOWNLOAD)
    – Service Excellence (DOWNLOAD)

    Competency level on completion: MotorVise Certified Service Advisor

  • Level 2: Advanced Service Advisor

    Courses (any order):
    – Proactive Service Sales Generation & Outbound Prospecting (DOWNLOAD)
    – Maximising Conversion Ratios from Incoming Service Enquiries (DOWNLOAD)
    – Improving VHC Performance (DOWNLOAD)
    – Excelling in Mystery Shop Results (DOWNLOAD)
    – Maximising Customer Satisfaction & Customer Handling Skills (DOWNLOAD)

    Competency level on completion: Advanced Service Advisor

  • Level 3: Master Service Advisor

    Courses:
    – Service Supervisor Excellence (DOWNLOAD)

    Competency level on completion: Master Service Advisor

SERVICE MANAGER

Levels 4-6: developing the skills and competencies of the car dealership Service Manager role. Download course overviews below.

  • Level 4: MotorVise Certified Service Manager

    Courses:
    – Service Manager Excellence (DOWNLOAD)

    Competency level on completion: MotorVise Certified Service Manager

  • Level 5: Advanced Service Manager

    Courses:
    – Managing A Winning Service Team (DOWNLOAD)

    Competency level on completion: Advanced Service Manager

  • Level 6: Master Service Manager

    Courses:
    – Driving Performance Improvement (DOWNLOAD)

    Competency level on completion: Master Service Manager

I'M INTERESTED IN SERVICE TRAINING

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    WHY CHOOSE US

    Our team have an extensive range of skills gained from within and outside the motor industry. As such we are confident in our ability to deliver a first-class service to the dealerships & manufacturers we work with.

    • Extensive industry management experience & delivering dealership training.
    • Workshop course format with a high degree of delegate interaction.
    • Course workbook & toolkits to use in the dealership.
    • 347 combined years’ experience within motor industry.
    • Extensive experience working at dealer management and manufacturer level.
    • We understand how to sell cars!
    • Passionate about providing solutions to improve the business performance and bottom line of automotive dealerships.
    • Experienced in broad spectrum of disciplines incl. event management, call centre management, creative & print fulfilment, digital marketing, training and systems development.
    • "All of the training was great, much needed and explained well."

      Delegate feedback
    • "Very informative & refreshing. Good to share advice and talk about what works!"

      Delegate feedback
    • "Great course, would recommend to all new starters."

      Delegate feedback
    • "Every member of the sales team thoroughly enjoyed the training and all came back enthusiastic, fully prepared, and better trained on the phone."

      Delegate feedback

    *The information and quoted statistics contained in this website are for general information purposes only. While we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk. We can inform you what is likely to be achievable for your business before entering into a contract for any of our products and services.


    Copyright © 2022 MotorVise (Automotive) Ltd.
    Registered Office: 8 Bailey Court, Colburn Business Park, Colburn, North Yorkshire, DL9 4QL. Registered in England and Wales. Company Registration Number: 09218864.